Frequently Asked Questions
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Hours of operation
Monday to Friday 10:00 to 12:00 - 14:00 to 18:00 Saturday 10:00 to 14:00
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General terms and conditions of sale and use
General Terms and Conditions of Sale (GTC) These general terms and conditions govern the sale of products presented on the website. THE OFFER Our product offers are valid while stocks last, in Metropolitan France, French Overseas Departments and Territories (971, 972, 973, 974), Spain, Portugal, Germany, Belgium, Italy, Corsica, Monaco, and the Maghreb. For the rest of the world, please contact us directly. All orders imply acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be addressed within the framework of a possible exchange and the guarantees mentioned below. PRICES Our prices are indicated in Euros (€), inclusive of all taxes, and take into account the taxes in effect at the time of printing. If one or more taxes or contributions, particularly environmental ones, are created or modified, whether increased or decreased, this change may be reflected in the selling price of the items in our catalogs and sales documents. They are guaranteed subject to errors in quotations or printing. No item may be sold at a loss. Keep your invoice; it will be required for exchanges or warranty claims. ORDERING The German Look store draws the Customer's attention to the fact that, in the event of an online order on the website, information entered incorrectly or incompletely (particularly the recipient's address) may lead to errors in the execution of the order (especially in its delivery), which cannot under any circumstances be attributed to the German Look store. The Customer must accurately verify the product(s) ordered, the quantities, and the shipping location of the order. An order may always be canceled by the German Look store in the event of: - failure by the Customer to pay the order price within the allotted time; - unavailability of the ordered product(s) and/or inability to provide the service(s) for which an order was placed; - force majeure (including: unforeseen delays in deliveries, unavailability from the usual supplier). PAYMENT AND SECURITY Full payment is due immediately upon placing the order. Orders are processed in euros. To pay for an order, the buyer has the following payment options: - Payment by Visa, Carte Bleue, or Mastercard. a) BY CREDIT CARD: Payment by credit card is made: Directly on our website via the Stripe server, guaranteeing a secure online transaction. The credit card is debited for the total order price as soon as authorization is obtained from the German Look store and the customer's credit card issuer. Credit card payments use 3DS protection, ensuring maximum security. A verification code will be requested during the transaction to finalize your payment. b) BY CHECK OR MONEY ORDER: Due to numerous disputes regarding check payments, we no longer accept this payment method. As part of our efforts to combat online fraud, information relating to any order may be transmitted to third parties for verification. Once the customer has provided the requested information, they click on "I acknowledge that I have read and agree to the General Terms and Conditions of Sale and the General Terms and Conditions of Use above." Then, after reading the information in the box outlining the Site's offers, the customer reiterates their acceptance by clicking on "I acknowledge that I have read and agree to the information in the box above." DELIVERY METHODS AND DELIVERY TIMES IN METROPOLITAN FRANCE General Information Products are delivered to the delivery address you provided during the ordering process. Delivery Times The ordered product is delivered by mail or by an independent carrier, depending on the nature of the product ordered and at the sole discretion of our German Look store, to the address indicated on the order form. The stated delivery times are calculated from the date of dispatch from our warehouses. The choice of delivery method depends on the weight, volume, and value of the items. Delivery Problem: In the event of damage, you must clearly state your reservations on the delivery note. The phrase "subject to unpacking" does not constitute a valid reservation and has NO LEGAL VALUE. It is therefore essential that you precisely describe the condition of the packaging and/or your product. (Examples: Sounds of breakage, open package, damaged, torn, or dented packaging on the bottom right corner, scratched or dented product on the left side, etc.). You must also confirm these reservations by registered mail to the carrier within 48 business hours of receiving the item(s), and send a copy of this letter to: German Look Customer Service, sav@german-look.com, clearly indicating the references shown on the delivery note. Note: Verification of the condition of your product is considered complete once the delivery note has been signed. Therefore, IF THE ABOVE INSTRUCTIONS ARE NOT FOLLOWED, NO CLAIM WILL BE ACCEPTED. (Article L.133-3 of the French Commercial Code). If your product is indeed damaged, you must refuse the package and note this on the delivery slip (package refused because it was open or damaged upon delivery; describe the damage precisely). You must also confirm these reservations by registered mail to the carrier no later than 48 business hours after receiving the item(s), and send a copy of this letter to: German Look Customer Service, sav@german-look.com, clearly indicating the references noted on the delivery slip. Please note: Verification of the condition of your product is considered complete once the delivery slip has been signed. Therefore, IF THE ABOVE INSTRUCTIONS ARE NOT FOLLOWED, NO CLAIM WILL BE ACCEPTED. (Article L.133-3 of the French Commercial Code). After your package is received and accepted by our services, depending on the nature of the product, available stock, and your preference, we will offer to resend you the originally ordered product or an equivalent replacement. RETURN POLICY: Any modified or painted product is not eligible for return, exchange, or refund. The customer may be held liable for any depreciation of the products resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product(s). Orders manufactured or modified specifically for a particular vehicle are not eligible for exchange or refund. Orders for LED, xenon, or halogen lighting are not eligible for return or exchange, except in the case of an error on our part. Orders for headlight control units, ECUs, or headlight housings requiring coding are not eligible for return or refund, as these products cannot be resold or used on another vehicle, even if identical. Since the chassis information remains stored in the unit, it will not function on another vehicle. Returns for Withdrawal Return Procedures In accordance with Article L.121-21 of the French Consumer Code, you have fourteen days from the date of receipt of your order to return any item that does not suit you, in its original packaging and in good condition, suitable for resale, and request an exchange or refund, excluding return shipping costs. This refund will be processed within 2 to 14 days. IMPORTANT: No returns will be accepted if the returned product is unsuitable for resale. Therefore: - The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked, etc. - The product must be returned with all its accessories. Otherwise, the product will be returned to you at your expense. To process your request correctly, please send your return request by email, along with the product's purchase invoice. You will be refunded within a maximum of 14 days by bank card or bank transfer (depending on the payment method you used) after our returns department receives the package. Return shipping costs for cancellations: Return shipping costs in the event of cancellation remain the responsibility of the customer. Warranty against hidden defects: In accordance with Articles 1641 et seq. of the French Civil Code, you also benefit from the legal warranty against hidden defects. Only products with a proven hidden defect may be returned under this warranty. In accordance with this article, the customer who claims that their product suffers from a hidden defect must provide proof. Therefore, the customer must request an expert assessment of the product from a certified expert to verify the hidden defect. If the assessment confirms the existence of a hidden defect, the official report must be sent to our customer service department as soon as possible. Upon receipt of the report, our customer service department will provide you with a return authorization number and instructions on how to return your product. Return shipping costs are your responsibility. Your return will be accepted after our team has verified the hidden defect. Once your return is accepted, your product will be exchanged. The warranty does not cover: Orders manufactured or modified specifically for a particular vehicle cannot be exchanged or refunded. LED, xenon, or halogen lighting controls are not returnable or exchangeable, except in the case of an error on our part. Headlight control units, ECUs, or headlight housings requiring coding are not returnable or refundable because these products cannot be resold or used on another vehicle, even if identical. Since the chassis information remains stored in the unit, it will not function on another vehicle. The warranty does not cover abnormal or improper use of the products, defects and their consequences related to use that is not in accordance with the intended purpose (e.g., competition), or defects and their consequences related to any external cause. PROOF Unless proven otherwise, the data recorded by our German Look store constitutes proof of all transactions between our German Look store and its customers. DEPOSIT All old materials (deposits) must be returned within 30 days. Any old material received after the 30-day period will not be refunded the deposit paid at the time of order; it will be returned at your expense. Any old material received in multiple pieces or incomplete cannot be returned and therefore cannot be refunded. To process your request correctly, please provide your order number and full contact details, as well as the product purchase invoice. A refund to your bank card will be issued within 15 days of receipt of the package by our returns department. Any deposit dropped off directly at our collection point will be processed within the same timeframe mentioned above. WARRANTY All "lighting" items sold by our German Look store are guaranteed for 1 year, excluding consumables (bulbs, LEDs, rings). Important: - For the warranty to be valid, we will need the product's production number, which can be found either on the label affixed to the headlight, for example, or on the packaging. It is therefore essential to keep this information (boxes and labels) so that we can process warranty returns. - We advise you to keep your original headlights: if a product is defective (for example, if the LEDs are faulty in the taillights or headlights), you will need to return it to us. Your original headlights can then be used temporarily while you wait for your warranty claim to be processed. Any modified parts (drilled, welded, etc.) will void the warranty. The warranty applies to normal use; no warranty is provided for damage resulting from improper installation or poor maintenance. Our warranties are strictly limited in all areas, and specifically within the framework of Articles 1641 et seq. of the French Civil Code, to the replacement of defective parts or products only. Return shipping costs, as well as labor costs for assembly and disassembly, remain the responsibility of the customer, and German Look cannot under any circumstances be held liable for damages of any kind. German Look excludes all warranties in cases of force majeure, negligence or lack of maintenance, improper use, or defective assembly. Installing xenon kits on headlights that prohibit them (marked with the "no HID" emblem or other manufacturer designation) voids the warranty. Important note: To prevent water ingress and/or condensation inside the headlights, it is necessary and mandatory to reseal them (using silicone sealant, for example). If this condition is not met, JaimeMaVoiture will exclude all warranties on the product(s). Not all consumables are covered by a warranty. All warranty returns must be shipped by the customer to our after-sales service department. The part will be inspected by the supplier, who will then handle the exchange or repair. Please note that the exchange or repair process may take up to 5 weeks from receipt of the part. The repaired part will be shipped back to you from our German Look store. Shipping costs remain the responsibility of the customer. VALIDATION You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Therefore, validating your order constitutes acceptance of these General Terms and Conditions of Sale. All photos and website content (descriptions, references, etc.) are protected by copyright. They may not be copied or reproduced under any circumstances. Any use of trademarks by German Look in its invoices, commercial documents, or packaging is solely for the purpose of identifying the product. It must not cause any confusion regarding the origin of the item, in accordance with the provisions of Article L713-6-b of the French Intellectual Property Code. WEBSITE PRIVACY POLICY: German-look.com ARTICLE 1: PREAMBLE This privacy policy applies to the website: German-look.com. The purpose of this privacy policy is to explain to website users: How their personal data is collected and processed. Personal data is defined as any data that can identify a user. This includes, in particular, first and last name, age, postal address, email address, user location, and IP address; What rights users have regarding this data; Who is responsible for processing the personal data collected; To whom this data is transmitted; and, if applicable, the website's policy regarding cookies. This privacy policy supplements the legal notices and the General Terms and Conditions of Use. ARTICLE 2: GENERAL PRINCIPLES REGARDING DATA COLLECTION AND PROCESSING In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of user data on this website comply with the following principles: Lawfulness, fairness, and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is being collected and the reasons for this collection; Purpose limitation: data collection and processing are carried out to fulfill one or more specific purposes as defined in these terms and conditions of use; Data minimization: only the data necessary for the proper functioning of the website is collected; Limited data retention: data is retained for a limited period, of which the user is informed. If the retention period cannot be communicated to the user; Integrity and confidentiality of collected and processed data: The data controller is committed to ensuring the integrity and confidentiality of the collected data. In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if at least one of the following conditions is met: The user has expressly consented to the processing; The processing is necessary for the performance of a contract; The processing is necessary for compliance with a legal obligation; The processing is necessary to protect the vital interests of the data subject or of another natural person; The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; The processing and collection of personal data are necessary for the purposes of the legitimate interests pursued by the controller or by a third party. ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED DURING NAVIGATION ON THE WEBSITE A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION The personal data collected on the German-look.com website are as follows: First name, last name, postal address, email address, telephone number. This data is collected when the user performs one of the following actions on the website: Ordering an item from our store. Furthermore, when a payment is made on the website, proof of the transaction, including the order form and invoice, will be stored in the website publisher's computer systems. The data controller will store all collected data in the website's computer systems under reasonable security conditions for a period of: 2 months. The collection and processing of data serve the following purposes: B. To offer optimal use. TRANSFER OF DATA TO THIRD PARTIES The personal data collected by the site is not transferred to any third party and is processed only by the site publisher. C. DATA HOSTING The German-look.com website is hosted by: Ionos, whose registered office is located at the following address: IONOS Cloud GmbH Greifswalder Str. 207 10405 Berlin, Germany. The hosting provider can be contacted at the following telephone number: 33 9 70 80 89 11. The data collected and processed by the site is hosted and processed exclusively in France. ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER A. THE DATA CONTROLLER The data controller for personal data is: Luis Fonseca, web administrator. He can be contacted as follows: By email at contact@german-look.com. The data controller is responsible for determining the purposes and means of processing personal data. B. OBLIGATIONS OF THE DATA CONTROLLER The data controller undertakes to protect the personal data collected, not to transmit it to third parties without informing the user, and to respect the purposes for which this data was collected. The website has an SSL certificate to ensure that information and data transfers through the site are secure. An SSL (Secure Socket Layer) certificate is designed to secure the data exchanged between the user and the website. Furthermore, the data controller undertakes to notify the user in the event of rectification or erasure of data, unless this would involve disproportionate formalities, costs, and procedures. In the event that the integrity, confidentiality, or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means. C. DATA PROTECTION OFFICER Furthermore, the user is informed that the following person has been appointed Data Protection Officer: Luis Fonseca, web administrator. The role of the Data Protection Officer is to ensure the proper implementation of national and supranational provisions relating to the collection and processing of personal data. The Data Protection Officer can be contacted as follows: By email: contact@german-look.com ARTICLE 5: USER RIGHTS In accordance with the regulations concerning the processing of personal data, the user has the rights listed below. In order for the data controller to process their request, the user must provide their first and last name as well as their email address. The data controller is required to respond to the user within a maximum of 30 (thirty) days. A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING a. Right of access, rectification, and erasure The user may access, update, modify, or request the deletion of their personal data by following the procedure outlined below: The user must send an email to the web administrator. The user must contact the administrator and submit a request for data deletion. b. Right to data portability The user has the right to request the portability of their personal data, held by the website, to another website, by following the procedure outlined below: The user must contact the administrator and submit their request. c. Right to Restriction and Objection to Data Processing: The user has the right to request the restriction of or to object to the processing of their data by the website, and the website cannot refuse this request unless it can demonstrate compelling legitimate grounds that override the interests, rights, and freedoms of the user. To request the restriction of the processing of their data or to object to the processing of their data, the user must follow the following procedure: The user must contact the administrator and submit their request. d. Right Not to Be Subject to a Decision Based Solely on Automated Processing: In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning them or similarly significantly affects them. e. Right to determine the fate of data after death. Users are reminded that they can specify what should happen to their collected and processed data in the event of their death, in accordance with Law No. 2016-1321 of October 7, 2016. f. Right to contact the competent supervisory authority. B. PERSONAL DATA OF MINORS. In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data. If the user is under 15, the consent of a legal guardian will be required before any personal data can be collected and processed. The website publisher reserves the right to verify by any means that the user is over 15, or that they have obtained the consent of a legal guardian before browsing the website. ARTICLE 6: USE OF COOKIES The website may use cookies. A cookie is a small file (less than 4 KB) stored by the website on the user's hard drive, containing information about the user's browsing habits. These files allow the website to process statistics and traffic information, facilitate navigation, and improve the service for the user's convenience. For the use of cookies involving the storage and analysis of personal data, the user's consent is required. This consent is considered valid for a maximum of 13 (thirteen) months. After this period, the website will again request the user's permission to store cookies on their hard drive. User's right to object to the use of "cookie" files by the site. The user is hereby informed that they can object to the recording of these "cookie" files by configuring their browser software. For your information, users can find instructions on how to configure their browser to block cookies at the following addresses: Chrome: https://support.google.com/accounts/answer/61416?hl=fr Firefox: https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences Safari: http://www.apple.com/legal/privacy/fr-ww/ Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies Opera: http://www.opera.com/help/tutorials/security/cookies/ If users choose to disable cookies, they can still browse the site. However, any site malfunction caused by this action cannot be attributed to the site publisher. Description of the "cookies" files used by the site: The site publisher draws the user's attention to the fact that the following cookies are used during browsing: Google, Facebook. ARTICLE 7: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY The site publisher reserves the right to modify this policy to ensure its compliance with applicable law. Therefore, users are encouraged to consult this privacy policy regularly to stay informed of any changes.
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Privacy Policy
Important notice regarding data processing in connection with Google Analytics: This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the entity responsible for processing the data collected via this website is based outside the European Economic Area and Switzerland, then the processing of data associated with Google Analytics will be carried out by Google LLC (headquartered in the USA). Google Ireland Limited and Google LLC are collectively referred to below as “Google”. Google Analytics uses “cookies”, which are text files placed on the website visitor's computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your truncated IP address) will be transmitted to and stored by Google. Google Analytics is used exclusively with the extension “_anonymizeIp()” on this website. This extension ensures anonymization of the IP address by truncation and therefore prevents direct personal identification. Through this extension, Google truncates the IP address of website visitors within a member state of the European Union or in another state party to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address of the website visitor be transmitted to a Google server and truncated in the USA. The IP address provided by the website visitor's browser using Google Analytics will not be combined by Google with other Google data. On behalf of the website operator, Google will use the collected information to evaluate website usage, compile reports on website activity, and provide other website and internet services to the website operator (Article 6(1)(f) GDPR). The legitimate interest in processing the data lies in optimizing this website, analyzing website usage, and tailoring the content. The interests of users are adequately protected by the pseudonymization of their data. Google LLC has certified its compliance with the EU-U.S. Privacy Shield, guaranteeing adherence to European data protection laws. Data sent and associated with the Google Analytics cookie (e.g., user ID, advertising ID) will be automatically deleted after 50 months. Data that has reached its retention period is automatically deleted once a month. Website visitors can refuse the use of cookies by selecting the appropriate setting in their browser. Visitors can also prevent Google from collecting information (including IP address) via cookies and processing this information by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout. Visitors can prevent data collection by Google Analytics by clicking this link. An "opt-out cookie" will then be placed, preventing the visitor from being tracked while browsing the site. More information about Google's data processing and use, settings, and opt-out options can be found in Google's privacy policy and in Google Ads settings. We use the reCAPTCHA service from Google LLC (Google) to protect form submissions on our website. This service is used to distinguish between submissions made by a human and automated abuse. This involves sending your IP address and possibly other data required by Google for the reCAPTCHA service. For this purpose, your data will be transmitted to Google and used by their services. However, your IP address will be shortened by Google beforehand within member states of the European Union or in other states that are party to the Agreement on the European Economic Area, thus anonymizing it. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCAPTCHA through your browser will not be merged with other Google data. This data collection is subject to Google's Privacy Policy. For more information about Google's Privacy Policy, please visit: https://policies.google.com/privacy?hl=fr. By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the purposes set out above.
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Legal Notices
LEGAL NOTICE The German-Look shop is registered in the commercial register under the name German Look. The German-Look shop offers its own auto parts and also sells parts from other European sellers. WEBSITE PRIVACY POLICY: German-look.com ARTICLE 1: PREAMBLE This privacy policy applies to the website: German-look.com. The purpose of this privacy policy is to inform website users about: How their personal data is collected and processed. Personal data is defined as any data that can identify a user. This includes, in particular, first and last name, age, postal address, email address, user location, and IP address; What rights users have regarding this data; Who is responsible for processing the personal data collected; To whom this data is transmitted; and, if applicable, the website's policy regarding cookies. This privacy policy supplements the legal notices and the General Terms and Conditions of Use, which users can consult at the bottom of the page. ARTICLE 2: GENERAL PRINCIPLES REGARDING DATA COLLECTION AND PROCESSING In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of user data on this website comply with the following principles: Lawfulness, fairness, and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is being collected and the reasons for this collection; Purpose limitation: data collection and processing are carried out to fulfill one or more specific purposes as defined in these general terms and conditions of use; Data minimization: only the data necessary for the proper functioning of the website is collected; Limited data retention: data is retained for a limited period, of which the user is informed. If the retention period cannot be communicated to the user; Integrity and confidentiality of collected and processed data: the data controller undertakes to guarantee the integrity and confidentiality of the collected data. In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if at least one of the following conditions is met: The user has expressly consented to the processing; The processing is necessary for the performance of a contract; The processing is necessary for compliance with a legal obligation; The processing is necessary to protect the vital interests of the data subject or of another natural person; The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; The processing and collection of personal data are necessary for the legitimate interests pursued by the data controller or a third party. ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED DURING NAVIGATION ON THE WEBSITE A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION The personal data collected on the German-look.com website are as follows: First name, last name, postal address, email address, telephone number. This data is collected when the user performs one of the following actions on the website: Visiting the website, registering, and placing an order. Furthermore, when a payment is made on the website, proof of the transaction, including the order form and invoice, will be stored in the website publisher's computer systems. The data controller will store all collected data in the website's computer systems under reasonable security conditions for a period of: 2 months. The collection and processing of data serve the following purposes: B. To provide optimal use. TRANSFER OF DATA TO THIRD PARTIES The personal data collected by the site is not transferred to any third party and is processed only by the site publisher. C. DATA HOSTING The German-look.com website is hosted by: IONOS, whose registered office is located at the following address: IONOS Cloud GmbH Greifswalder Str. 207 10405 Berlin, Germany. The hosting provider can be contacted at the following telephone number: 33 9 70 80 89 11. The data collected and processed by the site is hosted and processed exclusively in France. ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER A. THE DATA CONTROLLER The data controller for personal data is: Luis Fonseca, web administrator. He can be contacted as follows: By email at contact@german-look.com. The data controller is responsible for determining the purposes and means of processing personal data. B. OBLIGATIONS OF THE DATA CONTROLLER The data controller undertakes to protect the personal data collected, not to transmit it to third parties without informing the user, and to respect the purposes for which this data was collected. The website has an SSL certificate to ensure that information and data transfers through the site are secure. An SSL (Secure Socket Layer) certificate is designed to secure the data exchanged between the user and the website. Furthermore, the data controller undertakes to notify the user in the event of rectification or erasure of data, unless this would involve disproportionate formalities, costs, and procedures. In the event that the integrity, confidentiality, or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means. C. DATA PROTECTION OFFICER Furthermore, the user is informed that the following person has been appointed Data Protection Officer: Luis Fonseca, web administrator. The role of the Data Protection Officer is to ensure the proper implementation of national and supranational provisions relating to the collection and processing of personal data. The Data Protection Officer can be contacted as follows: By email: contact@german-look.com ARTICLE 5: USER RIGHTS In accordance with the regulations concerning the processing of personal data, the user has the rights listed below. In order for the data controller to process their request, the user must provide their first and last name as well as their email address. The data controller is required to respond to the user within a maximum of 30 (thirty) days. A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING a. Right of access, rectification, and erasure The user may access, update, modify, or request the deletion of their personal data by following the procedure outlined below: The user must send an email to the web administrator. The user must contact the administrator and submit a request for data deletion. b. Right to data portability The user has the right to request the portability of their personal data, held by the website, to another website, by following the procedure outlined below: The user must contact the administrator and submit their request. c. Right to Restriction and Objection to Data Processing: The user has the right to request the restriction of or to object to the processing of their data by the website, and the website cannot refuse this request unless it can demonstrate compelling legitimate grounds that override the interests, rights, and freedoms of the user. To request the restriction of the processing of their data or to object to the processing of their data, the user must follow the following procedure: The user must contact the administrator and submit their request. d. Right Not to Be Subject to a Decision Based Solely on Automated Processing: In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning them or similarly significantly affects them. e. Right to determine the fate of data after death. Users are reminded that they can specify what should happen to their collected and processed data in the event of their death, in accordance with Law No. 2016-1321 of October 7, 2016. f. Right to contact the competent supervisory authority. B. PERSONAL DATA OF MINORS. In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data. If the user is under 15, the consent of a legal guardian will be required before any personal data can be collected and processed. The website publisher reserves the right to verify by any means that the user is over 15, or that they have obtained the consent of a legal guardian before browsing the website. ARTICLE 6: USE OF COOKIES The website may use cookies. A cookie is a small file (less than 4 KB) stored by the website on the user's hard drive, containing information about the user's browsing habits. These files allow the website to process statistics and traffic information, facilitate navigation, and improve the service for the user's convenience. For the use of cookies involving the storage and analysis of personal data, the user's consent is required. This consent is considered valid for a maximum of 13 (thirteen) months. After this period, the website will again request the user's permission to store cookies on their hard drive. User's right to object to the use of "cookie" files by the site. The user is hereby informed that they can object to the recording of these "cookie" files by configuring their browser software. For your information, users can find instructions on how to configure their browser to block cookies at the following addresses: Chrome: https://support.google.com/accounts/answer/61416?hl=fr Firefox: https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences Safari: http://www.apple.com/legal/privacy/fr-ww/ Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies Opera: http://www.opera.com/help/tutorials/security/cookies/ If users choose to disable cookies, they can still browse the site. However, any site malfunction caused by this action cannot be attributed to the site publisher. Description of the "cookies" files used by the site: The site publisher draws the user's attention to the fact that the following cookies are used during browsing: Google, Facebook. ARTICLE 7: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY The site publisher reserves the right to modify this policy to ensure its compliance with applicable law. Therefore, the user is encouraged to regularly consult this privacy policy to stay informed of any changes. Registered Office: Edificio INES Quinta da Coutada 3140-590 Soure, Coimbra District, Portugal. Tax Identification Number: PT516771493
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Price and payment terms
Unless otherwise stated, the prices listed in the catalog are in Euros, inclusive of all taxes (VAT included), taking into account the VAT rate applicable on the day of the order and excluding any processing and shipping fees. Auto Prestige reserves the right to pass on any changes in the VAT rate to the price of the Products or Services. The Seller also reserves the right to change its prices at any time. However, the price listed in the catalog on the day of the order will be the only price applicable to the Customer. The Customer can place an order on this Site and can pay by credit card or PayPal. Credit card payments are made through secure transactions provided by an online payment platform provider. This Site does not have access to any data relating to the Customer's payment methods. Payment is made directly to the bank or payment provider receiving the Customer's payment. In the case of payment by check or bank transfer, the delivery times defined in the "Deliveries" section of these Terms and Conditions only begin to run from the date of actual receipt of payment by the Seller, who may provide proof thereof by any means. Product availability is indicated on the Website, in the description of each Product. Auto Prestige will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 221-1 of the French Consumer Code. The computerized records will be considered by the parties as proof of communications, orders, payments, and transactions between them.
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Deliveries
Delivery charges will be indicated to the Customer before any payment and apply only to deliveries within mainland France. For any other delivery location, the Customer must contact customer service. If a Product is to be delivered outside the territory of the European Union and to French overseas departments and territories (DOM-TOM), the Customer declares themselves to be the importer of the Product and accepts that in such cases the Seller may be unable to provide them with accurate information on the total amount of fees related to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested. Unless otherwise stated on the Website during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Customer. The Customer may refuse a package upon delivery if they notice any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.). Any anomaly must then be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise their right of refusal, the Customer must open the damaged or defective package(s) in the presence of the carrier and have them take back the damaged goods. Failure to comply with these requirements will prevent the Customer from exercising their right of refusal, and the Seller will not be obligated to grant the Customer's request to exercise this right. If the Customer's package is returned to the Seller by the postal service or other delivery providers, the Seller will contact the Customer upon receipt of the returned package to inquire about how they wish to proceed with their order. If the Customer refused the package in error, they may request reshipment after first paying the postage costs for the new shipment. Postage costs must be paid even for orders that initially qualified for free shipping. In the event of a delivery error or exchange (if the right of withdrawal applies, i.e., if the Customer is a Consumer and the contract for the purchase of the Product or Service allows for withdrawal, according to Article L.221-18 et seq. of the French Consumer Code), any product to be exchanged or refunded must be returned to the Seller in its entirety and in perfect condition. The Seller cannot be held responsible for any defects resulting from the Customer's negligence or misuse. Any delay in delivery beyond the date or timeframe indicated to the Consumer Customer at the time of their order, or, if no date or timeframe was indicated at the time of the order, any delay exceeding thirty (30) days from the conclusion of the contract, may result in the cancellation of the sale at the Consumer Customer's initiative, upon written request by registered letter with acknowledgment of receipt, if, after having formally requested the Seller to make the delivery, the Seller has failed to do so. The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was terminated, for all sums paid. This clause does not apply if the delivery delay is due to a case of force majeure.
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Cookie policies
Through this cookie policy, the website operator informs visitors about the use of cookies or similar storage technologies (hereinafter "cookies") implemented on this website, www.german-look.com. What are cookies? Cookies are small text files that are stored by your browser on your computer or mobile device to record certain information or image files, such as pixels. The next time you visit our website on the same device, the information stored in the cookies will be transmitted accordingly, either to our website ("first-party cookie") or to another website to which the cookie belongs ("third-party cookie"). This exchange of information, recorded during your various visits to the website, allows us to recognize that you are using the same browser and device. We use this information to design and display the website optimally and according to your preferences. Consequently, only the cookie itself is identified on your device. Your personal data will only be recorded with your explicit consent or if strictly necessary for you to use the service offered and to which you have access. Cookie Consent: Cookies that are not absolutely necessary to provide the services available on our website are only used with your consent. By continuing to actively use our website after the cookie banner is displayed, you consent to their use. You can, of course, customize your cookie settings at any time, for example, by enabling or disabling certain categories of cookies. To learn how to disable or delete cookies in general (including necessary cookies) in your browser, please refer to the section “Disabling and Deleting All Cookies” in this Cookie Policy. Legal Basis: In view of the uses described above, the processing of personal data collected by cookies is based on the guidelines set out in Article 6, paragraph 1, point f) of the GDPR. When a Jimdo user/visitor accepts the use of cookies collected after being informed by us on our websites (cookie banner), the legality of the use of these cookies is based on Article 6(1)(a) of the GDPR. Cookie Categories: We classify cookies differently according to their purpose and function: Strictly Necessary Cookies; Functional Cookies; Performance Cookies; Marketing Cookies / Third-Party Cookies / Cookies Subject to Consent. Strictly Necessary Cookies: The operation of our websites is guaranteed by the use of certain cookies, which are therefore called strictly necessary cookies. They are used exclusively by our system and are "first-party cookies." All information collected by these cookies is sent only to our website. The following strictly necessary cookies are used on our website: Name Description / Function Duration ckies_functional Disabling functional cookies 1 year ckies_performance Disabling performance cookies 1 year ckies_marketing Disabling marketing/third-party/subject to approval cookies 1 year Your consent is not required for these cookies. Therefore, it is not possible to enable or disable them individually. You can only do so for cookies that require your consent, i.e., functional, performance, and marketing cookies. You can disable cookies at any time from your browser (see section “Disabling and deleting all cookies”). Functional cookies Functional cookies allow us to collect information that you have already provided. We use them to offer you better, more personalized features. These cookies collect information anonymously only and therefore cannot be used to track your activity on other websites. We use the following functional cookies on our site: Name Description / Function Duration cookielaw Cookie that hides the cookie information banner once accepted. 1 year shd Allows identification of the user on their next visit. 1 year has_close_teaser Prevents a notification window from reappearing once closed by the user. Session You can choose not to use functional cookies at any time by adjusting your cookie settings accordingly. Performance cookies Performance cookies collect information about the use of our websites to improve their attractiveness, content, and functionality. These cookies help us, for example, to determine which subpages of our site are visited and what type of content interests our users. We record the number of visits to each of our pages, the number of subpages viewed, the time spent on our website, the order of pages visited, the search terms used to find our site, the country, region, and, where applicable, the city from which access is made. We also collect information such as mouse movements, clicks, and scrolling to understand which areas of our website are of particular interest to users. This allows us to tailor our website content to individual needs and optimize our offerings. Your computer's IP address is transmitted for technical reasons. It is automatically anonymized to prevent it from being associated with any individual user. Website users also have the right to object to the processing of personal data used for statistical purposes in accordance with Article 89, paragraph 1 of the GDPR, on grounds relating to their particular situation. To exercise these rights, and in particular the aforementioned rights, you can contact us at any time using the contact information provided in the legal notice and/or cookie policy of this website. The following performance cookies are used on our site: Name Description / Function Duration The site user can choose not to use performance cookies at any time by adjusting their cookie settings. Marketing cookies / third-party cookies / cookies subject to consent Marketing cookies / third-party cookies / cookies subject to consent are used to collect information about the websites visited by the user. This collection is done for advertising purposes in order to create targeted advertisements for users. The following marketing cookies / third-party cookies / cookies subject to consent are used on our site: You can object to the use of these marketing cookies at any time, individually and permanently, by changing your cookie settings. Disabling and deleting all cookies It is possible to configure your browser to prevent the use and storage of cookies on your device and/or to be asked to enable cookies each time you visit a site. You can also delete cookies that have been reactivated at any time. Consult your browser's help section to find out how to do this. Please note that globally disabling cookies may cause malfunctions on our site.